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How to buy
Everything about buying in one place: holds, memo, payment, shipping and returns.
If you receive an email asking you to pay into a new or different account, don't pay it. Call our Sydney office on +61 410 058 909 to check first.
Holds
Approved buyers can hold any available stone for 24 hours.
A held stone is reserved for you and hidden from other buyers until the hold ends or you order it.
Need longer? Ask us before the hold ends.
Memo
Some stones may be available on memo (consignment) to established accounts.
Ask us about memo for a specific stone. Memo terms are agreed in writing, stone by stone.
Payment
Unless we agree credit terms with you in writing, orders are paid in full before dispatch.
- Payments are made without set-off or deduction.
- Overdue amounts may attract interest of 2% per month, calculated daily.
- We may move an account to cash-on-delivery or withdraw credit terms at any time.
We accept international wire transfer, with our bank details on the invoice. Buyers in Australia and Canada can also pay by local transfer.
Full terms are in our terms of trade.
We never change bank details by email
If you receive an email asking you to pay into a new or different account, don't pay it. Call our Sydney office on +61 410 058 909 to check first.
Shipping and insurance
Stones ship insured with a secure carrier.
Customs duties and import taxes in your country are payable by the buyer unless we agree otherwise.
We ship with FedEx or Malca-Amit. Risk passes to you on delivery to the address on the order.
Returns
A stone can be returned only if its listing shows it as returnable: within 7 days of delivery, unset, in the same condition and with its certificate. Melee parcels and cut-to-spec stones can't be returned unless faulty or not as described.
Stock updates
Our stock comes from several sources and changes through the day.
A stone is confirmed as yours only once your hold or order is accepted.